Bidang Studi :
ENGLISH
Kelas : XII (ATP, TKJ, APK)
Choose the correct answer A, B,
C or D !
SPEAKING
1.
Vita : what is your sister hobby?
Amar : She
likes…. Novels
a.
Read b. reading c. reads d. rode
2.
Guest :
I want to reserve a room from 21 to 24 of December, please.
Receptionist :
………. We are fully booked until Desember 31
a.
Certainly b.
I’ m sorry c. of course d. we’re ready
3.
Tono :
did your sister visit your uncle in the Hospital?
Intan :
yes,……..
a.
They do b.
she did c. they did d. they didn’t
4.
Dane :
your presentation is….?
Troy :
thank you, Dane
a.
Remarks b.
remarkable c. remark d. remarked
5.
Mr. Goeting :
excuse me, the air conditioner in my room….
Receptionist :
oh, I’m sorry Sir. I’ll have it checked at once
a.
Worked b.
isn’t working c. works
well d. working
6.
Yuda :
can you…. Me the pen?
Lia :
sure.
a.
To borrow b.
borrow c. borrowed d. borrowing
7.
Diah :
so, you didn’t write a letter to your parents, did you?
Nia :
if I had had time for that,……….. a letter to them
a.
I would write c. I would
had written
b.
I would have written d. I write
8.
Simone :
can you tell me………
Giovani :
sorry, I’m new here.
a.
Where the post office? c. the post office is where?
b.
Where is the post office? d. is the post office where?
9.
Ridwan :
He usually,…….. to school on foot.
Malik :
but today, he’s riding his bike to school.
a.
To go b.
goes c. going d. gone
10.
A tourist :
where is the nearest restaurant?
Wayan : go
down this street, then make a right turn.
The restaurant is……… the factory outlet
a.
Behind b.
Across from c. Beside d. Infront of
11.
Receptionist :
good morning, Sederhana Restaurant. Can I help you?
Caller :
yes,……
Receptionist :
certainly, sir.
a.
I’d like to book a ticket to Aceh c.
I’ d like to reserve a table for two
b.
Can I reserve two seats for evening concert? d. May I book a single
room for tomorrow?
12.
Ferdinand :
I suddenly feel dizzy. Can I have your permission to have some rest.
Manager : …………
a.
Please don’t go away c. sure I hope you’d be better
soon
b.
Yes, you will be discharge soon d. absolutely, you can not
leave
13.
Rodo :
what does Mr. Felipe usually do every morning?
Jesse :
……….
a.
He always drives his children to school c. he is driving his children
to school
b.
He drove his children to school d. he has
driven his children to school
14.
Fatima :
what does our new English teacher look like?
Nana :
………… she is fit to be a model.
a.
She’s tall and slim c. she is nice and wise
b.
She has a new car d. she looks happy
15.
Dewi :
hello, would you like to come to my house tonight?
We will have
birthday party for my youngest sister
Dewa : yes, sure…….
a.
I have a lot of work to do c.
I’d love to
b. Would
you like to have dinner with me? d.
I don’t think so
READING
Question for number 16 - 25
Handling Complaint
All members of a Hotel staff
must be ready to deal with complaints. One of them is genuine, silly, polite
but firm. Most business takes complaints very seriously. Some complaint are
more serious than others.
It is often the responsibility
of an individual member of staff to deal with the problem. Sometimes, of
course, it is necessary for the staff member to refer someone else such as a
manager.
Suppose that you are now dealing
with complaints, you should listen carefully be polite and except when it is
absolutely necessary, don’t comment until the customer has finished. Then, make
a short, clear apology. After that, you should repeat the complaint. This is to
make sure that you have fully understood the problem and that there are no
misunderstanding. When possible, you should also note down what the customer
has said. Next, you should decide who will deal with the complaint. If it is
not a serious one you can deal with it yourself. You should explain to the
customer the action you plan to take and tell him or her when it will be done.
If you decide that the manager should handle the complaint, you should first
inform him or her and then arrange a meeting between the manager and the
customer.
16.
What does the text tell us about?
a.
How to get customer for a hotel c. how to arrange meeting between the
manager and the customer
b.
How to manage the customer in hotel
d. how to handle complaint from the customer in hotel
17.
Here are the ways to handle complaint, except….
a.
Be polite c.
Make a short clear apology
b.
Don’t comment until the customer in hotel d. Report the complaint to the manager
immediately
18.
What should you do if you can’t handle the
complaint?
a.
Let the customer choose another hotel c. Report the customer to the
manager
b.
Let the customer leave the hotel d. Ask the
customer to find another hotel staff
19.
One of them is genuine, silly, polite, but
firm..”(paragraph 1) the underline word refers to…
a.
Customers b.
managers c. visitors d. complaints
20.
This is to make sure that you have fully
understood the problem and that there are no misunderstanding .
(paragraph 2) the underlined word means…
a.
Salah tujuan b.
permasalahan c. pengertian d. salah pengertian
21.
What is the title of the text?
a.
Handling customer c. handling manager
b.
Complaint handling d. handling complaint
WRITING
22.
If I had known you did not have any money, I ……
you mine.
a.
Had lent c.
would
b.
Would have lent d.
would not lend
23.
If you had not helped me , I …… the deadline of
this project.
a.
Meet b.
Will not meet c. Would have
met d. Will meet
24.
If I had a
time ,I ….to the zoo this weekend.
a.
Will go b.
Would go c. Go d. Wouldn’t
25.
A person who has good ….can make his people follow
him.
a.
Led b.
Lead c. Leadership d. Leading
26.
All Indonesian people …..responsible for the
success of the general election in 2014.
a.
Is b.
Are c. Do d. Does
Error Recognition
27.
Gita :
you look so tired. have you finished to do all the tasks
today?
a b c
Sinta :
no, not yet, I think I had relax for a moment.
d
28.
Teacher :
who is that boy? He have kinky short black hair
a b
Ami r : he is my friend from
papua
c d
29.
Dara :
what are we going to do in this hot weather?
a b
Julian :
if it were hot, I will go swimming
c d
30.
Which bag do you prefer? The red or the black
one?
a b
If I am you,
I would prefer the black one to the red one.
c d
Question 41 to 43 refer to the following text
1.
Insert a USB flash Drive into the USB port in your computer
2. To
save a file from the Microsoft office application save the file (s) to your
computer
3. Next
click “save as” and choose the device you want to save it to.
4. Right
– click on your file
5. Select
the “sent to…..” option
6. Click
on your removable drive
7. When
finished, click on the icon with an arrow and rectangle (or a small flash drive
with a check mark) in the system tray to eject your hardware.
8. Remove
the USB flash drive from the USB port.
31.
What is the instruction about?
a.
How to remove file (s) from document c. how to save file (s) to a
flash drive
b.
How to save file (s) to a computer d. how to remove
file (s) from USB port
32.
What should you do to do the USB if you have
finished?
a.
Insert the USB c.
click on your removable drive
b.
Click on the icon d. remove the USB from the port
33.
“……….. and choose the device you want to
save ………”
The underline word is closet in meaning to….
a.
Try b.
select c. mark d. cut
34.
Beny :
How was his short speech?
Yani :
…………..
a.
It was very meaningful c. he has read many texts
b.
The speaker is very sad d. it was very lucky
35.
Rully :
what will you do in the next school holiday.
Silla :
…………. And I have booked favorite places to visit
a.
I will try to get a part – time job c. I will just stay at home
b.
I will go on a vocation d. I will meet my grandparents
36.
Wati :
what you do on Sunday morning?
Santi :
…………. Seeing blooming flowers makes me more relaxed.
a.
I watch TV program about farming c. I do some exercise in the gym
b.
I water the plants in the garden d. I go cycling to the beach
37.
Waiter :
welcome to Le Caston………?
Anna :
Orange squash with little sugar, please
a.
Do you need something to eat c. would you just pay it in
cash
b.
What would you like to drink d. how would you like your
meal
Question 48 to 50
This………..(48) paradise Hotel. It ………..(49) a luxurious Hotel. I am the
marking manager. My name is Gareth Neville. There…………(50) 125 double rooms and
75 single rooms in our hotel.
38.
a. is b.
are c. do d. does
39.
a. is b.
are c. do d. does
40.
a. is b.
are c. do d. does
